SEQUAL - Seniors Australians Equity Release Association of Lenders.
Established in January 2005. SEQUAL provides information to Seniors who are considering an Equity Release Option (Reverse Mortgage). SEQUAL members have a Code of Conduct to which each member has agreed to adhere. The Code of Conduct has ten criteria, briefly they are :
1. Treat Borrowers with Dignity and Respect
2. Participate in an ASIC External Dispute Resolution Scheme
3. Ensure all products carry a clear No Negative Equity Guarantee
4. Strongly urge borrowers to discuss the transaction with family members and seek financial advise
5. Strongly urge borrowers on Centrelink benefits to discuss the transaction with Centrelink
6. Ensure Borrowers obtain Independent Legal Advise
7. Clearly identify costs to Borrowers
8.Indicate to Borrowers that they are not obligated to purchsed any particular product
9. Ensure Borrowers have a c lear understanding of the product they are purchasing, interest rates and capitalisation of interest
10. Ensure all loans are written under the Uniform Consumer Credit Code.